I am using Netlinx Studio 2 software and I'm trying to make a connection to an AMX AXF-BP Axcess Control System Card Frame. I'm having problems establishing the communications. When I try to transfer a file or just look at the online tree, I can't connect to the Card Frame controller. I have set up the communications settings just like the help file says to. Can you help me?
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Answer by
Dan Angel
In order to fix the connection problems, I suggest you temporarily disable your antivirus program and Windows Firewall. After that, configure again the communications settings following the instructions from the help file and try to access the Card Frame controller. If you still have issues, upgrade the NetLinx Studio utility to the latest version and try again. If you can't connect, you will need to contact the support team.
I am using Netlinx Studio 2 software and I'm trying to make a connection to an AMX AXF-BP Axcess Control System Card Frame. I'm having problems establishing the communications. When I try to transfer a file or just look at the online tree, I can't connect to the Card Frame controller. I have set up the communications settings just like the help file says to. Can you help me?
In order to fix the connection problems, I suggest you temporarily disable your antivirus program and Windows Firewall. After that, configure again the communications settings following the instructions from the help file and try to access the Card Frame controller. If you still have issues, upgrade the NetLinx Studio utility to the latest version and try again. If you can't connect, you will need to contact the support team.